Automated Support

Calabrio Performance Management is a unified platform for agent monitoring, coaching, and more.
Posted June 12, 2025

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey. (Featured on DestinationCRM.com.)
Posted June 11, 2025

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts
Posted June 10, 2025

Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025

RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025

Cognigy's agentic AI platform is being incorporated into Foundever's global CX operations.
Posted June 10, 2025

Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025

CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025

Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025

Mosaicx's Engage adds AI and automation.
Posted June 05, 2025

New capabilities in Observe.AI's GenAI Insights democratize access to customer intelligence and provide deeper visibility into interactions across every channel
Posted June 05, 2025

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams.
Posted June 05, 2025

The VOCALLS acquisition expands CallMiner's platform with native voice and text AI virtual agents. (Featured on DestinationCRM.com.)
Posted June 03, 2025

SoundHound and Allina collaborated to launch Alli, an AI agent for patient self-service. (Featured on SpeechTechMag.com.)
Posted May 29, 2025

Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025

MarketsandMarkets projects 19.6 percent CAGR for conversational AI technologies over the next six years. (Featured on SpeechTechMag.com.)
Posted May 27, 2025

Cognigy achieves Microsoft's top-tier partner status to help companies modernize customer support. (Featured on DestinationCRM.com.)
Posted May 23, 2025

Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025

Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025

Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
Posted May 21, 2025

Companies should include intelligent solutions in their customer support offerings to help agents along.
Posted May 20, 2025

Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025

Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025

NICE is collaborating with Amazon Web Services to accelerate end-to-end customer service automation at scale.
Posted May 14, 2025

Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.
Posted May 14, 2025

IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025

Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025

Don't cave to expectations for automation just for the sake of getting something in place.
Posted May 09, 2025

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025

SoundHound's Amelia 7.0 platform delivers agentic AI with voice technology. (Featured on SpeechTechMag.com.)
Posted May 08, 2025

Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on DestinationCRM.com.)
Posted May 06, 2025

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on DestinationCRM.com.)
Posted May 06, 2025

3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on DestinationCRM.com.)
Posted May 06, 2025

Talkdesk Express is designed to help small businesses get started with their customer service operations. (Featured on DestinationCRM.com.)
Posted May 06, 2025

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities. (Featured on DestinationCRM.com.)
Posted May 06, 2025

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations.
Posted May 05, 2025

RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement.
Posted May 05, 2025

Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems. (Featured on DestinationCRM.com.)
Posted May 01, 2025

Relatient Dash Voice AI automates scheduling-related phone calls for healthcare organizations.
Posted May 01, 2025

Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies.
Posted May 01, 2025

Dialpad on Google Cloud Marketplace brings AI-powered customer communications and contact center solutions to Google Cloud customers.
Posted May 01, 2025

New product and services bundle helps businesses get up and running with Five9 and Salesforce Service Cloud Voice BYOT
Posted May 01, 2025

Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory.
Posted April 30, 2025

AnywhereNow's Dialogue AI Assist, part of Dialogue Cloud Contact Center, provides AI assistants
Posted April 30, 2025

3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents. (Featured on DestinationCRM.com.)
Posted April 29, 2025

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Posted April 29, 2025

Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)
Posted April 28, 2025

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